We collect only 1 item of of personal idenfication information: Your Email. Whether or not you give it to us is up to you.
While browsing our site, non-personal idenfication information is collected via web analytics provider Clicky. This helps us track how our site is being used, and provide a better experience.
We use your email to contact you about your order and quote status. We use analytics data collected (as mentioned above) to understand how people use our site, and improve it.
We don't just adopt the "appropriate" measures and security practices with your data, we take your personal privacy seriously. The only thing that is ever stored on our servers is your email address. And all interactions on our website are protected and encrypted by SSL best practices. See our security report for yourself.
We don't share and never will. If someone else wants your information, they can ask you themselves.
By using this site, you agree to the terms of this policy. If you don't agree with this policy, please do not use our site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes
If you've got any questions, at least somewhat pertaining to the practices of or your dealings with this site, please contact us.
This document last updated June 29, 2016
You may return any "unopened" products and accessories within 10 days of delivery for a full refund. Simply return the item to us, either via shipping prepaid & using the most convenient shipping method available to you, or in Store. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
"Opened"" products and accessories can be returned within 10 days of delivery, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, either via shipping prepaid & using the most convenient shipping method available to you or in Store. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.
Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
If you suspect concealed damage, please notate "Possible Freight Damage" on the delivery receipt while the driver is present. This will help with any freight claims in the event the unit is actually damaged.
Do not sign for damaged products. If your product arrives damaged, please Refuse Delivery and Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.